Below are some answers regarding delivery and returns.
If you have other questions, please send them to info@desirejewels.co.uk.
Shipping
UK
| Free Express UK Delivery on all orders |
| Delivered within 1 - 2 working days. |
|
* Orders placed before 12 pm will be dispatched on the same day. |
International
| Delivery Type | Details | Cost |
|---|---|---|
| International Orders | Dispatched with Standard Delivery Method (5 - 10 days) | £15 |
Lead Time
Lead times range from 0 to 7 days, depending on the item. In-stock items are dispatched the same day, while made-to-order items require 2-7 days for handcrafting. Please refer to the product page for specific delivery details.
Returns
Return In Store
Returning in-store is free of charge. Visit any of our locations to return your order.
Start an Online Return
Starting an online return is easy. Simply email us at info@desirejewels.co.uk with your order number and reason for the return. Then, ship your item to the address provided below.
Return Address:
Desire Jewels Ltd
119 High Street
Honiton, Devon
EX14 1LS
United Kingdom
Tel: 01404-42419
*We highly recommend that you send your order back to us via royal mail's special delivery for security purposes. We cannot accept responsibility for parcels lost in transit. For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.
Return Address:
Desire Jewels Ltd
119 High Street
Honiton, Devon
EX14 1LS
United Kingdom
Tel: 01404-42419
*We highly recommend that you send your order back to us via royal mail's special delivery for security purposes. We cannot accept responsibility for parcels lost in transit. For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.
Our Return Policy
See our return policy for more details. We accept returns within 14 days of receiving your item. Unfortunately, due to health reasons, we cannot accept earrings as returns unless there is a fault. We also cannot accept returns for customised items, including name necklaces, unless there is a fault or mistake.
